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1500 Unit C Route 138
Kahnawake, QC J0L 1B0

+1-450-635-7653
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Forgot Your Password?

Please click here to reset your password.

Forgot Your Player's Card Number?

Please click here to retrieve it from Player Services.

Become a member!

Skip the lines and sign up online

  • Take advantage of Playground Rewards benefits

  • Enjoy gaming at its best

  • Opt-in to our newsletter!

Join the club

1500 Unit C Route 138
Kahnawake, QC J0L 1B0

+1-450-635-7653

Recover your Player’s Card Info

New Member? Register to create your account.

* Required fields

Your Info

Send a message to Player Services so we can help you get the info you need.

Upload Your Identification

reg id

Please provide a photograph or a scan of any piece of government-issued ID. Acceptable ID includes driver’s licence, provincial health card, passport, or any other government-issued ID that is valid and includes a photo.

This is required by the Kahnawake Gaming Commission (KGC) so we can validate the identity and age of everyone who signs up for a Player’s Card.

Please provide a photograph or a scan of your Government-issued ID.
jpg, jpeg, png, gif, pdf, doc, docx

Frequently Asked Questions

Why do I need to recover my info?

Every player must have a Player’s Card. If you know that you had one in the past but cannot remember your number and no longer have the physical card, you can use this form to recover that information.

According to Kahnawake Gaming Commission (KGC) rules, anyone who plays at Playground must possess a valid Player’s Card. It is also needed to accumulate Rewards Points as you play.

What happens when I complete this form?

When you submit the Recover Info form, Playground staff will receive the request and look up your card number, which we will send to you by email.

If you never had an email address associated with your account or have changed email addresses, you will also receive an official Welcome Email including your Player’s Card number and an invitation to create a password to log in to the Playground website.

Do I have to do this online?

No. If you prefer, you can recover your info in person the next time you visit the club. The process takes about 5 minutes and it is free.

I had a Player’s Card in the past, but I no longer have it. Should I just sign up to get a new one?

No. Each player should have a single account. Please use this Recover Info form to communicate with the Playground staff and recover your existing information rather than trying to create a new account.

I don’t have my card anymore. Can I get a new one?

Yes! We’ll be happy to print you a new copy the next time you visit the club.

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Contact Us

1500 Unit C Route 138, Kahnawake, QC J0L 1B0
GPS Coordinates: N 45 22.615 W 73 42.381
Phone: +1-450-635-7653 | +1-855-MTL-POKER | +1-855-685-7653
Email: info@playground.ca

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KAHNAWAKE Gaming Commission