| Silver | Gold | Red | Black | |
|---|---|---|---|---|
| 0 - 2,499 points | 2,500 - 29,999 points | 30,000 - 299,999 points | 300,000+ points | |
| Earn redeemable points while playing EGDs | ✔ | ✔ | ✔ | ✔ |
| Free drinks while playing EGDs | ✔ | ✔ | ✔ | ✔ |
| Redeem points for food and beverages | ✔ | ✔ | ✔ | ✔ |
| Redeem points for promotions | ✔ | ✔ | ✔ | ✔ |
| Redeem points for merchandise | ✔ | ✔ | ✔ | ✔ |
| Redeem points for cash back | ✔ | ✔ | ✔ | |
| Redeem points for EGD free play | ✔ | ✔ | ✔ | |
| Exclusive promotions | ✔ | ✔ | ✔ | |
| Rewards Points earned at an increased rate on EGDs | 15% | 25% | ||
| Access to free premium drinks while playing | ✔ | |||
| Host access | ✔ |
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Play. Earn. Redeem!
Earn Playground Rewards while playing EGDs. The more you play the more points you earn, and the more points you earn, the more benefits you unlock.
Join the club
*Only Status Points are earned while playing poker at our cash game tables.
| Silver | Gold | Red | Black | |
|---|---|---|---|---|
| 0 - 2,499 points | 2,500 - 29,999 points | 30,000 - 299,999 points | 300,000+ points | |
| Free food at all cash game tables | ✔ | ✔ | ✔ | ✔ |
| Free drinks at cash game and tournament tables | ✔ | ✔ | ✔ | ✔ |
| Earn Status Points while playing cash games | ✔ | ✔ | ✔ | ✔ |
| Access to our discounted food menu while playing tournaments | ✔ | ✔ | ✔ | ✔ |
| Dedicated host | ✔ |
Types of points
As a Playground Rewards member, you can earn two types of points, in some cases simultaneously, and at the same rate. Those are Rewards Points, which are redeemable, and Status Points, which determine your Status Level.
Status Points and Levels
Status Points determine your Status Level and are earned while playing EGDs and poker cash games. At the beginning of every calendar year, status point balances are reset to zero, and the achieved Status Level is secured for a minimum of one year. You then have one full year to accumulate enough points to maintain, or upgrade, your current Status Level. Players who reach a higher Status Level prior to the end of the new calendar year may enjoy the associated benefits immediately and maintain the status until the end of the following calendar year.
Example: If you have earned 30,000 points by October 1, you are immediately upgraded to Red status, and this new status is secured for the following calendar year. However, as of January 1, your status point balance is reset to 0 and you start the earning cycle all over again for the following calendar year.
The first level - Silver - is achieved by default. It allows members to earn Rewards Points and redeem them for food, promotions, merchandise, and special offers. Reaching higher levels - Gold, Red and Black - will give you more flexibility on your purchasing power, and in the case of Red and Black statuses, allow you to earn Rewards Points at an increased rate. Check the benefits table for all the details.
Rewards Points
Rewards Points are earned while playing EGDs at a rate of one (1) point for every dollar wagered and ETGs at a rate of (1) point for various amounts wagered, depending on the game, and are redeemable for various Playground benefits. You can spend them on food, redeem them for cash, or hoard them for increased purchasing power on future promotions. Treat the currency as you like, you earned it!
Earning Rates
| EGD earning rate | One (1) point for every $1 wagered | |
| ETG earning rate | One (1) point for every $1.50 wagered (Roulette), $2 wagered (Blackjack), or $4 wagered (Baccarat) | |
| Poker earning rate *Only Status Points are earned while playing poker at our cash tables. |
Stakes from $1/$1 to $1/$3 earn 300 points/hour | |
| Stakes from $2/$2 to $5/$5, and $5/$10 NLH earn 500 points/hour | ||
| Stakes from $10/$20, and $5/$10 PLO earn 700 points/hour | ||
How to redeem your Rewards Points
1
Insert your Player’s Card into a machine and select your Account.
2
Enter your Personal Identification Number and press the Green Check Mark.
3
From the menu screen you can now select what you want to do. To redeem your Rewards Points for free play, select Redemptions.
4
Press Redeem points.
5
Use the 
to scroll through the menu then press on the amount you would like credited.
6
Press on Redeem to confirm your selection.
7
Congratulations! Your credits have been transferred to your account. Now press Back.
8
Press Transfer credits.
9
Select the amount of free-play dollars you'd like credited on this machine, then press Transfer.
10
Congratulations! Your credit transfer has been completed successfully.
11
You're now ready to start playing.
1
Insert your Player’s Card into a machine and select your Account.
2
Enter your Personal Identification Number and press the Green Check Mark.
3
From the menu screen you can now select what you want to do. To check your available promotions and to redeem for any of them, select Promotions.
4
Use the to scroll through the menu then press on the Promotion you would like to be applied.
5
Press Request.
6
Congratulations! Your Promotion has been applied successfully.
7
Press Back.
8
Press Transfer credits.
9
Select the amount of free-play dollars you'd like credited on this machine, then press Transfer.
10
Congratulations! Your credit transfer has been completed successfully.
11
You're now ready to start playing.
1
Insert your Player’s Card into a machine and select your Account.
2
Enter your Personal Identification Number and press the Green Check Mark.
3
From the menu screen you can now select what you want to do. To browse the Playground merchandise catalogue, select Gifts.
4
Press Available gifts.
5
Use the to browse through our entire merchandise catalogue. Press on any item to view its description.
6
Press Back to continue browsing the catalogue.
7
Once you have identified the items you want to add to your own Playground merchandise collection, make your way to the Player Services desk with your Player’s Card in hand and a staff member will complete the transaction.
You can enjoy The Rail’s delicious offerings at the EGD bar, and drinks are served everywhere in the Electronic Gaming Space. Beverages are always complimentary while you play, but you can use Rewards Points towards premium drinks. You can also use your point balance directly at The Rail’s dining room or takeout counter, before or after your session.
To purchase Food and Beverage with your Rewards Points, all you need to do is redeem them for a Rail gift card - it’s that simple! And if the bill exceeds the value of the card, you have the option to complete the transaction using any other payment method.
The cashier is the destination where you can redeem your Rewards Points for cold, hard cash. Rewards Points are redeemable at a rate of 500 points to $1 in Canadian currency. Redeem for cash at the EGD cashier or the poker cashier, located between the main entrance and the big Tournament Hall.
Redeem as much as you want, whenever you want. Playground Rewards has made it easier than ever to get paid!
Food & Beverage
Your rewards are immediate. Sit at a cash table, ask for a menu and place your order with one of our waitresses. Enjoy a snack, or even a full meal delivered directly to your table from The Rail Coal Fire Bistro. Beverages are always complimentary while you play, even in a tournament, where you can also order food directly to your table from our special discounted menu for tournament players.
FAQ
Answer:
No, your status and reward points should be unaffected by our Covid-19 related closure.
Players that played between January, 2020 and March, 2020 had their reward point balance reset to the amount it was on the day of our first closing (March 14, 2020). Status Points (and your Status) were reset to what they were in 2020, and your 2020 ending point balance was carried over to 2021.
Answer:
Yes, there are 4.
The first level - Silver - is achieved by default. It allows members to earn Rewards Points and to redeem them for food, promotions, merchandise, and special offers. Reaching higher levels - Gold, Red and Black - will give you more flexibility on your purchasing power, and in the case of Red and Black statuses, allow you to earn Rewards Points at an increased rate. Check the benefits table for all the details.
Answer:
Status Points determine your Status Level. At the beginning of every calendar year, Status Point balances are reset to zero, and the achieved Status Level is secured for a minimum of one year. You then have one full year to accumulate enough points to maintain, or upgrade, your current Status Level. Players who reach a higher Status Level prior to the end of the new calendar year may enjoy the associated benefits immediately and maintain the status until the end of the following calendar year.
Answer:
Your Status is upgraded immediately at the time that a point threshold is hit, and is maintained until the end of the following calendar year.
Answer:
As a Playground Rewards member, you earn two types of points, and in some cases simultaneously, and at the same rate. Those are Rewards Points, which are redeemable, and Status Points, which determine your Status Level.
Rewards Points are earned while playing EGDs at a rate of one (1) point for every dollar wagered.
Answer:
What you do with your Rewards Points is entirely up to you.
Rewards Points are redeemable at a rate of 250 points to $1, for the following:
- Free play on our EGDs
- Merchandise from our boutique
- Food and Beverage
Rewards Points are also redeemable at a rate of 500 points to $1, for Canadian currency.
Rewards Points are also redeemable at different rates for a number of different promotions that are offered throughout the year. Check our website, your email inbox, or inquire with our friendly Player Rewards staff to find out more.
Answer:
Rewards Points can be redeemed at our cash cage or directly on your favourite EGD if you’re after free play.
If you’re looking for a gift card or merchandise, you can process that transaction at our Player Rewards and Player Services desks.
Any point redemption being made for cash must be done at our cash cage.
For your own account security, a piece of ID or the use of a 4-digit pin code will be requested prior to executing any transaction.
Answer:
Your Rewards Points will remain available to you as long as your account shows play activity within a 12-month period.
Answer:
Your point balance can be verified by logging in to your My Playground account on playground.ca, on an EGD terminal or at our Player Services and Player Rewards desks.
Rules & Conditions
- All players are responsible for the safekeeping of their Player’s Card and keeping their personal identification code confidential. Playground shall have no liability in the event points are redeemed by a person other than the cardholder.
- The cardholder may exchange Rewards Points in accordance with applicable procedures. The cardholder is responsible for verifying the accuracy of all exchange transactions.
- The cardholder is the only person authorized to use the card. Cardholders may not have other players earn points on their behalf, or insert their card in EGDs being used by other players.
- Points earned by the cardholder are non-transferable.
- A file in which no activity or earnings by the cardholder have been noted for a period of twelve (12) consecutive months will be considered inactive and any Rewards Points earned by the cardholder will be automatically cancelled.
- Earned Rewards Points remain the property of Playground until they are redeemed by the member.
- Playground may revoke a Player’s Card and may cancel the point balance on file, notably in the event of fraud or failure to abide by membership rules or applicable property regulations.
- The Status Level attributed to a Playground Rewards member is calculated based on the amount of Status Points accrued during the reference year, as determined by Playground. At the term of this reference year, the player’s status point balance is reset to zero (0) in order to reevaluate the player’s Status Level for the following year.
- Playground bears no liability toward the cardholder in the event of system malfunction or operator error. Playground reserves the right to correct a file by returning the balance to where it was prior to any malfunction or error according to the information contained in its records.
- Playground reserves the right to take any appropriate measures it sees fit, including adjusting the holder’s Rewards and status point balances, if that person is found to have disrupted a machine’s operation, exhibited behaviour that the property deems inappropriate, or otherwise violated applicable property rules.
- Playground may alter, suspend, or cancel the Playground Rewards program and its related benefits in part or in whole at any time, without prior notice and without incurring any liability whatsoever toward the cardholder. Interpretation of membership rules is Playground’s exclusive prerogative and its decisions in this regard are final and binding.
- The fact that the cardholder uses the card confirms his/her acceptance of the Playground Rewards rules.
- The rules herein take precedence over any previous set of Playground Rewards rules.