Game selection

Only EGDs will be available for play during the first phase of our reopening.

We are working closely with local authorities on several different models that would allow us to reintroduce poker in the near future.

Reduced capacity

To ensure social distancing guidelines are maintained, and to remain in-line with local regulations, Playground will have a set capacity of 400 guests at any given time, split between 8 zones, with a capacity of 50 players per zone.

Please follow us on social media (Facebook, Instagram) or monitor this page for updates regarding our capacity, procedures and safety measures.

Pre-entry screening process

Prior to being granted access to Playground, both guests and staff will be asked the following screening questions:

Do you have any of the following symptoms?

1. New cough or worsening cough
2. Fever and/or chills
3. Difficulty breathing
4. Sudden lack of taste or smell, without nasal congestion

Answering yes to any of the above questions will result in the individual being asked to return home, self-isolate for 14 days and call their nearest COVID-19 test center.

Do you have any of the following symptoms?

1. New onset headache
2. New onset pain (muscular, chest, abdomen, joints)
3. New intense fatigue
4. New severe loss in appetite
5. Sore throat
6. Gastro-like symptoms

Answering yes to any two of the above questions will result in the individual being asked to return home, self-isolate for 14 days and call their nearest COVID-19 test center.

Cleaning and Sanitization

General Areas

All customer-facing areas, including walls, floors, ceilings and other static elements of our building will be cleaned and sanitized once every two (2) hours. During peak business hours, this cleaning schedule will be reduced to once every (1) hour.

High-Contact Areas

High-contact areas such as door handles, counters, PIN pads, and any shared equipment that will exchange hands will be cleaned and sanitized before and after every use, before it can be used again.

EGD Cleaning

Each of our 449 Electronic Gaming Devices, and their respective chairs, will be cleaned and sanitized after every use, before they can be used by another player.

Deep Cleaning

All high contact areas will be further disinfected, between 4am - 9am, with an electrostatic application, further protecting all surfaces from bacteria and viruses.

Masks and PPE

Face masks are mandatory for anyone coming inside the establishment. Playground will provide masks to anyone who forgets to bring one.

As well as masks, Playground will make disposable gloves available for anyone using our ATMs and self-redemption kiosks.

Physical distancing

Gaming

Our gaming floor has been reconfigured to allow for social distancing between all guests. Our EGDs are now spaced out in a way where the next closest available seat will always be a minimum of 6’ away.

Queuing/Lineups

All areas where guests would normally queue, such as the cashier, ATMs and self-redemption kiosks have physical distancing markers placed on the floor, to help guests identify where they need to wait while in line - in order to maintain 6’ distance between other guests.

Directional signage

Directional arrows have been placed across the gaming floor, making foot traffic unidirectional and void of any bottlenecks. Our team members will also ensure the smooth and uninterrupted flow of traffic throughout our complex to maintain the appropriate distance between all guests.

Posters and signage

Posters, signage and graphic displays are strategically placed across our gaming floor to provide visual reminders of social distancing, the requirement to wear your mask as well as reminders to frequently wash and/or sanitize your hands.

Hand sanitizing

Guests will be required to sanitize their hands upon entry. Furthermore, sanitizer stations have been set up between most of our game banks, as well as throughout our complex, to ensure their accessibility to guests anywhere in the building.

Distribution of stylus pens

You’ll be given a stylus pen at the door so that you avoid coming into contact with gaming devices.

Updates to our F&B service

Complimentary drink service will still be offered to those sitting at EGDs.

Seating at The Rail has been adapted to comply with physical distancing guidelines issued by local authorities - one of several measures in place in our dining room to provide an equally safe and enjoyable dining experience to our guests.

Valet Service

To limit unnecessary contact, we will be suspending our valet service during the initial phase of our reopening.

Smoking

Until further notice, smoking will not be permitted inside the building.

Employees

Employees who show any flu-like symptoms have been instructed to stay home and get tested for COVID-19. Further, every employee must submit a completed self-assessment questionnaire prior to being granted access to the building. This must be completed for each workday, without exception.

Physical distancing protocols are used in the employee break and dining room, changing areas, shared spaces and other high-density areas. As with customer-facing areas, every other seat, station or desk will be removed to maintain a minimum of 6 feet between each seated employee.